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C / Marqués de la Valdavia, 97, 28100-Alcobendas-Madrid
CIF. ES B86296977
Buy Spanish Food Desdetutierra
The present General Conditions will expressly regulate the relations arising between DesdeTuTierra
ADDRESS (Alcobendas), 28100, Spain, and with CIF ES B86296977 (hereinafter, "FromTuTierra") and third parties (hereinafter, "Users") that register as users and / or acquire products through the store online of the official website of DesdeTuTierra (http: // ", hereinafter the" Tienda ").
obligations of users
2.1 The User undertakes, in general, to use the Store, to acquire the Products and to use each of the services of the Store diligently, in accordance with the law, morality, public order and the provisions of these General Conditions, and must also refrain from using them in any way that could prevent, damage or deteriorate the normal operation and enjoyment of the Store by Users or that could harm or cause damage to the property and rights of DesdeTuTierra, its suppliers, Users or in general of any third party.
products and prices
3.1 FromTuTierra reserves the right to decide, at any time, the Products that are offered to Users through the Store. In particular, DesdeTuTierra may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products shall be governed by the provisions set forth herein.
General conditions. Likewise, DesdeTuTierra Store reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different kinds of Products offered in the Store.
3.2 The Products included in the Store will correspond in the most reliable way possible allowing the web display technology to the Products actually offered. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Store are in Euros and do not include VAT, unless otherwise indicated.
4.1 Within a maximum period of twenty-four (24) hours, FromTuTierra will send an email to the User, confirming the purchase. Said e-mail will assign a reference code for the purchase, and will detail the characteristics of the Product, its price, the shipping costs and the data of the different options to make the payment of the Products to FromTuTierra.
4.2 The User who purchases a product through the Store must make the payment through the payment systems specifically detailed in the Store.
4.3 FromTuTierra will archive the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made. The contract will be made in the Spanish language.
4.4 The order confirmation sent by DesdeTuTierra is not valid as an invoice, only as proof of purchase. FromTuTierra will send next to the Product the invoice corresponding to it.
5.1 The user has a right of withdrawal whereby he can contact DesdeTuTierra via email at the following address: and desist from the purchase within a period not exceeding seven (7) business days, counted from the reception of the Product. The Product must be sent together with the return form duly completed and a copy of the delivery note or invoice, duly completed, with the direct cost of returning the Product at the expense of DesdeTuTierra. Said return shall be made in accordance with the instructions that FromTuTierra indicate to the User in response to his notification of the withdrawal exercise. The User must return the Product within a maximum period of seven (7) days after DesdeTuTierra indicates the return form.
5.2 Withdrawal entails the return of the amount paid. To do this, the customer must indicate on the return page the number and the holder of the credit card to which DesdeTuTierra must make the payment. The term for said payment shall be that established in the Law.
5.3 The right of withdrawal can not be exercised when the Product is not returned in its original packaging and when the Product is not in perfect condition.
6.1 For any incident, claim or exercise of their rights, the User may send an email to the address
7.1 The territorial scope of sales through the Store is exclusively for the territory of the European Union, so the delivery service will only be for that territory.

The Products purchased will be sent to the delivery address that the User indicates once the payment has been verified, with the maximum term of delivery being thirty (30) days established by default in the Law.
7.2 The delivery service of DesdeTuTierra is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served in PO Boxes or hotels or other non-permanent addresses.
7.3 The cost of the shipments is not included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact shipping cost.
8.1 The User acknowledges that all the elements of the Store and of each of the Products, the information and materials contained in them, the brands, the structure, selection, arrangement and presentation of their contents, and the computer programs used in in relation to them, they are protected by intellectual and industrial property rights of the own DesdeTuTierra or of third parties, and that the General Conditions do not attribute to him with respect to said industrial and intellectual property rights any other right different from those specifically contemplated therein.
8.2 Unless it is authorized by DesdeTuTierra or, where applicable, by the third party owners of the corresponding rights, or unless this is legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information accessed through the use of the Store solely for their own needs, being obliged not to directly or indirectly commercially exploit the materials, elements and information obtained through the same.
8.3 The User must refrain from circumventing or manipulating any technical devices established by DesdeTuTierra or by third parties in the Store.
9.1 In compliance with Law 15/99 LOPD, we inform you that your personal data and other information provided through the registration form, as well as that from the transactions made, will be included and kept in a file for processing, property of DesdeTuTierra , as long as its cancellation is not requested. The treatment will be destined to the development and execution of the sale, the personalized attention of the products and services that it acquires and to the improvement of said attention, as well as to the promotion of own products and services and of third companies linked to DesdeTuTierra.
9.2 The User may at any time exercise their rights of access, rectification, opposition or cancellation by contacting DesdeTuTierra, Dirección or by email addressed to, attaching a copy of their N.I.F. or substitute identification document.
9.3. The answers marked with * in the registration form are mandatory.
Your non-response will prevent you from making the purchase of the selected products.

10.1 FromTuTierra will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will serve to access the services provided through the Website. The user must keep under his / her sole responsibility the passwords in the strictest and absolute confidentiality, assuming, therefore, all damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User undertakes to notify DesdeTuTierra immediately of any unauthorized use of his password, as well as access by unauthorized third parties to it.
11.1 FromTuTierra Store uses cookies in order to improve their services, facilitate navigation, maintain security, verify the identity of the User, facilitate access to personal preferences and track their use of the Store. Cookies are files installed on the hard disk of the computer or in the memory of the browser in the folder preconfigured by the operating system of the User's computer to identify it.
11.2 If the User does not want a cookie to be installed on his hard disk, he must configure his Internet browsing program to not receive them. Likewise, the User may destroy the cookies freely. In case the User decides to deactivate the cookies, the quality and speed of the service may decrease and, even, he will lose access to some of the services offered in the Store.
These Conditions are governed by Spanish law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, in case of disputes related to online contracting and advertising, data protection, child protection and accessibility, the user may resort to the extrajudicial dispute resolution system.